Refund Policy

Try before you buy

One complete case file is free, so you can see exactly what you're getting before any money changes hands. Open the free file.

14 days to change your mind

If a case file or bundle isn't right for you, email us within 14 days of purchase and we'll refund it. You don't need to justify it — just tell us the email address you bought with and what you'd like refunded.

Something went wrong

If a file won't unlock, a pack won't print, or the site broke on you, tell us and we'll fix it first. If we can't, you get your money back regardless of how long ago you bought it.

When we may decline a refund

• Requests more than 14 days after purchase, where the content worked as described.
• Where the paid answer keys or facilitator packs have been shared or published, which also breaches the terms of use.
• Repeated buy-and-refund patterns on the same account.

Cohort and institutional licences

Cohort licences are refundable in full up to 14 days before the agreed start date. If your dates move, tell us and we'll move the licence rather than refund it.

How to ask

Email hello@clinicalclues.com or use the contact form. Refunds go back to the card you paid with, usually within 5 to 10 working days. Nothing here affects your statutory rights.